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FAQ

  • Deposit7
  • Open Account7
  • Platform5
  • Support3
  • Trading7
Which payment methods are accepted?

The payment methods you can use through our page are credit cards (Mastercard, Visa), E-Wallet (Skrill, EFT) and Wire Transfer.

How can I cancel a withdrawal?

Even if your withdrawal request is being processed, you can still cancel it and return your money to your trading account. The withdrawal cancellation option works best when you do not have funds in your account but wish to continue trading.

What is a SWIFT code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is.

If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Is there are a minimum withdrawal amount?

The minimum withdrawal  amount is $100.

What is the maximum deposit amount?

It depends on the deposit method.
1. Credit card – Amount Varies
2. Wire – Unlimited
3. E-wallets – Amount Varies

What is the minimum deposit amount?

The Company, at its sole discretion, may require a minimum amount to deposit and may change the minimum from time to time

How can I withdraw money from my account?

You can withdraw money from your account by using the same method you deposited money: credit card or a wire transfer.

What currency can I use for trading?

You can open an account in USD, EUR, or GBP.  

Note: you cannot change your currency once you have registered.

Do I have to deposit money for registration?

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

 

 

How secure is our trading platform?

GreenFields Capital uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web.

Are payouts subject to taxes?

Traders are responsible for their own tax liability.  See our general terms for more details.

If I’m having problems registering, what do I do?

Contact our dedicated support team. We are here for you and ready to help.

You can contact us by e-mail, phone, or the Live Chat button at the bottom of the page.

How can I register?

Registering is extremely simple:
1.    Click on “Open an account” on the home page.
2.    Fill in the mandatory details.
3.    Submit the form.
4.    You will receive a welcome e-mail and you can now deposit and start trading.

That’s it!

What is the registration fee?

Τhere is no registration fee.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just log in to your account and select the information you wish to view.

Do I need to install software?

No, GreenFields Capital is a web-based trading platform, meaning you can log in to your account and trade on any device that has an internet connection.

How can I contact you?

The support team at GreenFields Capital is here to help.  Contact us either via email, phone or chat.
Visit our Contact Us page for more details.

How can I update my personal details?

If you want to change any personal detail from your account please contact our Support team by email support@greenfieldscapital.com.

How can I submit a complaint?

In case you have any complaints about the functionality of the website you can submit an appropriate form in our Contact Us page.

Why am I unable to make a trade?

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

Why do the rates continue to change before I make a decision?

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods.

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

How can I make a trade?

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

How are rates determined?

Rates are the quoted prices of the underlying assets.  The rate is the price offered by our liquidity provider, based on live feeds.  Please note that rates offered by the liquidity provider are not always reflective of exact market prices – they can vary up to a few pips.  The rates we present in the trading boxes on our home page are those at which our liquidity provider is willing to sell the options for.

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